Call a
Nurse First

No. In a life-threatening emergency, always call 911. See here for a list of symptoms appropriate for the nurse line versus 911.

Yes. The nurse triage line is trained on all NYC protocols for handling potential COVID cases.

Simply call the nurse line 24 hours a day, 7 days a week at 833-717-7117.

As of now, this nurse line is only available to residents of select shelters in NYC. Please check with your shelter leadership to find out if this line is available at your shelter. We are hoping to expand to additional sites soon. If you would like this line at your shelter, let us know using the form below.

No, the call is free; there is no charge to shelter residents to use the nurse line.

• When you are experiencing symptoms and want information on care (self-care, go to Urgent Care, make an appointment, etc.)
• When you have questions or concerns about a chronic condition (Diabetes, COPD, Heart Disease, Asthma, Congestive Heart Failure)
• If you need information about the Coronavirus/COVID 19
• If you have questions about your medications

• Name
• Date of Birth
• Phone number (personal or shelter)
• Zip code (of shelter)
• Shelter location (street)

Yes, the nurse line can check for services for you.

We will protect the privacy of your personal health information as required by federal and state privacy laws. Information you provide during this call will be included in anonymous reports to the NYC Shelter Medical Director’s Office and their representatives. None of the reported information will include names or identify you.

The nurse line has bilingual Spanish-English speaking coaches, as well as translation services for 200 additional languages.